All refunds must be accompanied by the original order receipt, packing slip, or gift receipt, and any packaging materials, manuals, and accessories.
Refunds for merchandise purchased online and returned by mail will not be processed to your credit or debit card account until merchandise is received and
inspected at 57 photo Frames office.
Purchases by Credit or Debit Card will be credited to the original credit or debit card only. Please allow 7 business days for refund to post to your account.
Purchases with Cash or Check will be refunded in-store up to Ghc 500.00 in cash. If over Ghc500.00, a company check will be mailed via DHL on the next business day
(Monday-Friday). Please allow 7-10 days for receipt.
If you would like to exchange an eligible item purchased online or in-store with another item of equal, lessor, or greater value,
please visit one of our stores for details. We do not process exchanges by mail. Items being exchanged for equal or greater value need to be completed in-store.
Online Orders
If you need to cancel or change your online order for any reason, please call us at +233541428724 or email us at [email protected] or [email protected] within one (1) hour of
receiving your order confirmation email. After that, we are unable to refund or cancel any order due to the quick nature in which we process, pack,
and deliver your order.
In-store Custom Frame Orders
Custom framing is designed and crafted to your exact specifications, and any specially-ordered materials are not suitable for resale.
We are happy to help change, modify, cancel, and refund your order as long as you notify the store you visited by 7:30AM the following day. After that, a 20% restocking fee will apply.
Damaged or Defective
If your merchandise has been damaged in delivery, was made incorrectly, or has any manufacturer defects, we offer hassle-free returns or replacements at no cost to you. Shipping damages must be reported here within two(2) days of receipt. To complete your return/replacement, we may require photos of the damage. If the damage or quality issue is not apparent in the photos, we may request additional information or that you return the item before the return/replacement can be processed. Please keep product and all original packaging materials until your request has been completed
Photo Print Doesn’t Meet Expectations:
Please understand that there are differences in computer monitor/mobile device color calibration and our printer. The colors you see on your computer or
mobile device will be slightly different from the print you receive. In the event that you are not satisfied due to color, size, print type, or options selected,
the 57 photo Frames will issue a (one-time) re-print of equal or lesser value at no charge. Customer will be responsible for providing a new/updated print file,
shipping the original print back, and also for return delivery & any order expedition charges if desired. Should the print not meet your expectations,
notify us within 1 day of receipt.
Address Change
Delivery Issues
If an order is returned to the 57 Photo Frames as “undeliverable” or lost in delivery due to customer error when entering the shipping address,
we will not provide a refund for the original shipping costs. However, we will re-ship the order to the correct address and the customer will be charged for
new shipping charges.
